Strategy leader who ships what they design

ShipMonk

Oversee strategic expansion of B2B e-commerce for SMEs, identifying new revenue streams, scaling infrastructure, and driving the product roadmap across 0–100 initiatives.

• Reduced merchant churn by 35% through stakeholder engagement and product improvements, cutting chargebacks by 82% from Q2 to Q3 2025
• Defined and managed the roadmap for a $4M initiative aligning product features with key industry metrics, improving on-time delivery by 8%
• Launched an industry-first white-glove onboarding service supporting 100+ SME accounts across 15+ big-box retailers, cutting launch timelines by 15%

Amazon

Oversaw strategic operations across multiple last-mile delivery stations, led multimillion-dollar infrastructure and expansion projects, and drove automation to reduce defects.

• Increased regional productivity by 10% (13K manhours) in 3 months, generating $4.5M in savings — top 10 nationally in last-mile performance
• Led a $99M project launch, onboarding 160+ associates and 400 drivers in 100 days, delivered on time
• Scaled a last-mile station from 10K to 100K shipments/day within one year while improving quality metrics by 76% and leading a 21-member management team
• Defined the roadmap for a $5M automation initiative that improved efficiency by 12% across three facilities
• Optimized labor planning for 1,500+ associates, improving network capacity utilization by 15%
• Reduced delivery errors from 360 bps to 88 bps within three days during peak season

HPCL

Led large-scale supply chain, logistics, infrastructure, sustainability, and asset-utilization initiatives at one of India's largest public sector energy companies.

• Developed a roadmap to reallocate Renewable Energy Certificates from wind farms, achieving $2.5M in annual savings
• Deployed forecasting models that identified bottlenecks and improved downtime accuracy and productivity by 8%
• Coordinated 120+ third-party security personnel and local agencies for incident-free operation of a 90-mile gas pipeline over 3 years
• Migrated a legacy security tracking system to a modern UX through user research and rapid iteration

Nestlé Purina

Led a cross-functional team of seven on a six-month product vision engagement, directing market research and delivering data-driven recommendations for the Pet Finder platform.