Business strategy & operations / agent systems
I own B2B vertical strategy at ShipMonk and personally build the AI systems that execute it — including a Claude-based multi-agent pipeline behind an 82% merchant chargeback reduction. Earlier: a $99M infrastructure launch and a 10× station scale-up at Amazon.
01 / Memory & leadership
Product strategy grounded in evidence. Operational excellence that survives contact with a warehouse floor. AI and automation built and shipped personally.
The system begins with durable context: strategy, operating constraints, and cross-functional leadership that outlasts the room it started in.
02 / Guardrails & experience
The guardrails are operational: quality, on-time delivery, compliance, and a clear owner for every exception.
Oversee strategic expansion of B2B e-commerce for SMEs, identifying new revenue streams, scaling infrastructure, and driving the product roadmap across 0–100 initiatives.
Reduced merchant churn by 35%; defined a $4M roadmap improving on-time delivery by 8%; launched white-glove onboarding for 100+ SME accounts across 15+ big-box retailers, cutting launch timelines by 15%.
Led a $99M launch onboarding 160+ associates and 400 drivers in 100 days. Increased regional productivity by 10% (13K manhours) in 3 months, generating $4.5M in savings — top 10 nationally in last-mile performance. Scaled a station from 10K to 100K shipments/day within one year while improving quality metrics by 76% and leading a 21-member management team.
Led large-scale supply chain, logistics, infrastructure, sustainability, and asset-utilization initiatives. Developed a Renewable Energy Certificate roadmap achieving $2.5M annual savings. Deployed forecasting models that identified bottlenecks and improved downtime accuracy and productivity by 8%. Coordinated 120+ third-party security personnel and local agencies for incident-free operation of a 90-mile gas pipeline over 3 years.
Led a cross-functional team of seven on a six-month product vision engagement for the Pet Finder platform.
03 / Tools & projects
Each service in the harness is a practical instrument for making decisions, finding root causes, and getting work over the line.
Automates merchant onboarding education with multi-agent orchestration, content personalization, and progress tracking.
Multi-Agent · Education · Claude API
Production BI system surfacing OTRS, OTS, pick/pack audit, and late-order data across 10+ warehouses weekly.
Snowflake · Metabase · SQL
AI-assisted root-cause analysis across Snowflake, PostgreSQL, and EDI compliance data that contributed to an 82% chargeback reduction.
Claude API · EDI · PostgreSQL
Curated non-technical LLM apps for productivity, creativity, health, and finance, with beginner-friendly setup guides.
Adds a side pane to the Claude desktop app: an animated avatar that reacts to Claude's state, with sessions, connectors, routines, and live context and usage bars.
Claude Code · TypeScript · SVG
slow-kratos · ClaudeMeter · Merchant Onboarding Analytics · Metabase SQL Playbook · B2B Packing Config Generator · All projects ↗
04 / Triggers, skills & stack
Product Strategy, Roadmap Development, Backlog Prioritization, User Story Creation, Jira, Scrum
Claude Code, Cursor, Gemini CLI, Ollama, n8n, Zapier, AI Studio
Python, SQL, Power BI, Tableau, Quicksight, Metabase, Advanced Excel, JavaScript, HTML/CSS, MySQL, REST APIs, VBA, ERP / JDE
AWS GenAI, Docker, Tailscale, MCP Gateway, Snowflake; Cross-Functional Teams, Agile / Kanban, OKRs, Forecasting, Risk Management
Education: MBA, Washington University · B.S. Electronics & Communications Engineering, Allahabad University. Certifications: AWS Generative AI Solutions, AWS ML Solutions, AWS Prompt Engineering, Generative AI for Executives, Optimizing Foundation Models, ML A-Z: Python & R, Tableau Essential Training, ISO 50001 Auditor.
05 / Package as agent
A useful operator can explain the system clearly enough for others to act on it.
Bylined piece on retail chargebacks as execution gaps.
Profile on moving from petroleum to Amazon and ShipMonk.
Feature on a 14-year career across HPCL, Amazon, and ShipMonk.
06 / Supply chain deployed
Currently open to
Director/Principal roles in Strategy & Operations, Chief of Staff, and Technical Program Management — especially at AI-native companies.
At full deployment, coordinated agents connect manufacturers, retailers, and freight carriers: seeing the order, resolving the exception, and keeping the promise.
arj.kulshreshtha@yahoo.com