Arjun
Kulshreshtha

Senior Manager — B2B Product Strategy

Oversee strategic expansion of B2B e-commerce for SMEs, identifying new revenue streams, scaling existing infrastructure, and driving the product roadmap. Lead multiple 0–100 initiatives identifying new market opportunities and analyzing the competitive landscape for long-term growth.

• Reduced merchant churn by 35% through stakeholder engagement and product improvements, cutting chargebacks by 69% from Q2 to Q3 2025
• Defined and managed product roadmap for a $4M initiative aligning product features with key industry metrics, improving on-time delivery by 8%
• Launched industry-first white glove onboarding service supporting 100+ SME accounts across 15+ big box retailers, reducing launch timelines by 15%

Senior Manager — eCommerce Product Operations

Oversaw strategic operations across multiple last-mile delivery stations, driving cost efficiency, productivity, and scalability. Led multimillion-dollar infrastructure and expansion projects. Drove automation initiatives to reduce defects while mentoring leadership teams to sustain operational excellence.

• Increased regional productivity by 10% (13K manhours) within 3 months, generating $4.5M in savings — ranking the region top 10 nationally in last-mile performance
• Led a $99M project launch, onboarding 160+ associates and 400 drivers in 100 days, delivered on time through cross-functional execution
• Scaled a last-mile station from 10K to 100K shipments/day within one year while improving quality metrics by 76%, leading a 21-member management team
• Defined roadmap for a $5M automation initiative boosting operational efficiency by 12% across three facilities
• Optimized labor planning for 1,500+ associates through scaled data collection and forecasting models, improving network capacity utilization by 15%
• Reduced delivery errors from 360 bps to 88 bps within 3 days during peak holiday season

Assistant Manager — Supply Chain & Logistics

Led large-scale supply chain, logistics, and infrastructure initiatives to enhance efficiency, sustainability, and asset utilization at one of India's largest public sector energy companies.

• Developed roadmap to reallocate Renewable Energy Certificates from wind farms, achieving $2.5M in annual savings through improved energy efficiency
• Deployed forecasting models identifying bottlenecks and improving downtime accuracy and productivity by 8% through iterative user feedback
• Managed coordination across 120+ third-party security personnel, local administration, and regional facilities — ensuring incident-free operation of a 90-mile gas pipeline over 3 years
• Migrated legacy security tracking system to a modern UX via user research and rapid iteration cycles

Product Consulting Team Lead

Led a cross-functional team of seven on a six-month product vision development engagement. Directed market research to assess customer needs and delivered data-driven recommendations to enhance revenue and user engagement on the Pet Finder platform.